Fraud Allegations Put Cooperative Bank and NCBA
A naked protest outside a Cooperative Bank branch has sparked outrage and raised tough questions about the treatment of customers by banks in Kenya. The shocking incident involved a woman who stripped outside the bank, claiming her money had mysteriously vanished from her account.
The naked protest quickly went viral, not because of the act itself, but because it symbolised the deep frustration many customers face when banks dismiss their complaints. The woman’s actions were non-violent but highlighted a sense of helplessness and betrayal. Cooperative Bank only responded after the video circulated widely online, stating they were offering her medical assistance. However, the bigger question remains: what happened to her money, and why did the bank wait for a viral outcry to intervene?
In a separate case, NCBA is also under fire after a customer lost Ksh 15,000 in a suspicious euro transaction. The customer claims they never enabled online payments and had only used their debit card once at an ATM. Despite this, the bank insisted the transaction was ‘valid’ after a 35-day investigation, refusing any refund. To make matters worse, the customer discovered their email account had been deleted, raising concerns of hacking or internal security lapses.
NCBA’s denial of responsibility has left the victim considering legal action. Meanwhile, both Cooperative Bank and NCBA have come under intense public scrutiny for their failure to prioritise customer trust and security.
These incidents highlight a troubling trend where customers are left without answers, refunds, or dignity. When someone has to resort to a naked protest just to be heard or endure months of investigations without justice, it is clear that the banking system is failing ordinary Kenyans.
We will continue to monitor these developments and urge all affected customers to speak out. The viral video of the naked protest at the Cooperative Bank serves as a reminder of how far institutions are willing to push people meant to safeguard their interests—not exploit them.